1. Delivery Policy

Order Processing

• All orders are processed within 1–3 business days after confirmation and payment.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping & Delivery Time

• Delivery usually takes 3–7 business days depending on your location.

• Once your order has been shipped, you will receive an email or SMS with tracking information.

• Delays may occur due to high order volumes, courier issues, or unforeseen circumstances.

Shipping Charges

• Shipping fees vary based on delivery location and order size. The exact amount will be shown during checkout.

• Free shipping may apply on eligible orders as per promotional offers.

Delivery Address

• Please ensure that all delivery information is accurate before confirming your order.

• General Bag is not responsible for delays or lost packages due to incorrect addresses provided by customers.

2. Return & Exchange Policy

Eligibility for Return

We accept returns under the following conditions:

• The product is unused, undamaged, and in its original packaging.

• A return request is made within 7 days of receiving the order.

• Proof of purchase (order confirmation or receipt) is provided.

Non-Returnable Items

• Items damaged due to customer mishandling.

• Products purchased on clearance or special promotions (unless defective).

• Customized or personalized bags.

Return Process

1. Contact our support team at [Insert Contact Email or Phone] to initiate a return.

2. Provide your order number and reason for return.

3. Once approved, ship the item to the provided return address.

4. After inspection, we will process your refund or exchange within 7–10 business days.

Refund Method

• Refunds will be issued to your original payment method.

• Shipping fees are non-refundable unless the return is due to an error on our part.

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or issue a refund at no additional cost.

4. Contact Us

For questions about delivery, returns, or exchanges, please contact:

General Bag
Email: generalbag@gmail.com
Phone: +8801829-081084